Shipping & Refund Policy
General Shipping Info
Where we ship from:
All orders are shipped from USPS, 126 Stonehenge Dr. Ste 107, Crossville, Tennessee 38558.
Where we ship to:
Currently, we ship within the U.S. only.
Carriers we use:
We ship via USPS or UPS, depending on what gets your spice to you fastest.
Shipping Costs & Methods
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Standard Shipping: Calculated at checkout.
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Free Shipping: Automatically applied on orders over $50.
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Expedited Shipping: Not currently available.
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International Shipping: We only ship domestically at this time.
Processing & Delivery Times
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Order Processing: Within 48 hours (business days only).
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Delivery Time: Typically 2–4 business days, depending on your location.
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Same-Day or Next-Day Shipping: Not offered.
Order Tracking & Delivery Issues
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Tracking Numbers: Yes, you'll receive one via email when your order ships.
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Delayed Packages: If your order is delayed, contact us at pocketheatspices@gmail.com.
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Lost or Stolen Packages: All shipments are insured. We’ll send a replacement if your package goes MIA.
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Damaged Items: Email us a photo of the damage and we’ll send a replacement—no hassle.
Other Shipping Considerations
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P.O. Boxes & Military Addresses: We ship to both.
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Shipping Restrictions: None at this time.
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Local Pickup: Available from our Crossville, TN location by request.
Returns, Exchanges & Refunds
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Wrong Shipping Address: Let us know within 48 hours and we’ll correct it.
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Undeliverable Packages: We’ll accept the return and re-send once the correct address is confirmed.
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Refunds on Shipping Fees: Shipping fees are non-refundable, even on returned orders.
Need help? Questions? Shoot us a message anytime at pocketheatspices@gmail.com.